Avoid missing valuable time off work, spending time in traffic, paying for parking, and safety concerns, as we come to you! We do not charge extra for travel time, and there is no tax charged on physical therapy services.
Frequently Asked Questions
In what areas do you service?
We offer our in-home physiotherapy services in the following areas of Vancouver:
- North Vancouver
- West Vancouver
- Vancouver
- Burnaby
- New Westminster
- Richmond
- Surrey
- Coquitlam
- Port Coquitlam
What insurance providers do you work with?
- Blue Cross
- MSP
- Manulife
- Sun Life Financial
- The Great West Life
- Desjardins Insurance Assurance Company
- Chambers of Commerce Group Insurance Plan
- Cowan
- GroupHEALTH
- GroupSource
- Industrial Alliance Financial Group
- Johnson
- Johnston Group
- Manion
- Maximum Benefit
- Standard Life
Do I need a doctor's referral?
No, you do not need a referral to start treatment because physiotherapists are primary healthcare providers. However, if there’s a need to communicate with your Doctor, we will be in contact with them with your permission.
If I have physiotherapy care benefits, do I still need to pay upfront?
If your insurer is not eligible for direct billing, you will be responsible for paying upfront and receive an invoice for you to submit for reimbursement. Additionally, if your policy carries a co-payment, you will be required to pay your portion.
I've tried several forms of therapy and therapists before, but my symptoms still persist. What can you do differently to help me?
Each health discipline and even therapists within each discipline has a different set of techniques and approaches to injury. Provectus’s treatment approach focuses on patient education, manual (hands-on) therapy, simple yet effective exercises, pain management modalities, and a strong commitment to put you in charge of your own health. If you are not achieving the expected results or your symptoms are outside of our scope, we will refer you to the appropriate healthcare provider right away.
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